Wordpress Care – Shazazzle – WordPress Hosting

Need help with your WordPress site?

Check out our WordPress Care Plan

Do you have a small, medium or large website and just don't have the time or expertise to maintain it? We can help! Our Monthly WordPress Care Plan is affordable and provides total peace of mind… we take care of the everyday things for you and keep your site running smoothly.

Included in our plan:

All WordPress Core Software Updates
Plugins & Theme updates
Compatibility Support
Preventative Maintenance
Scheduled Backups
Security Monitoring/Malware Clean Up
24/7 Uptime Monitoring
Free WordPress Migration
Basic Support Tasks*
Discounted Development Costs*

One low price $79/month

ONE PLAN to fit all your needs!

Free up your time and spend more time running your business and less time worrying about your website.

Let us be your dedicated partner in caring for your WordPress site.

THE DETAILS

All WordPress Updates: If it can be updated in your WordPress admin, we will update it for you, almost as soon as the updates are released. A real person, backing up and updating your site. This includes WordPress core software , plugins and themes.
Compatibility Support: Ever updated WordPress, a theme or a plugin and find out something broke? We offer up to an hour of compatibility support. If we can’t fix it within that time, we will rollback to your latest update and contact you with recommendations.
Preventative Maintenance: We will audit and secure your site and set you up for success during our setup process. In addition the site will be continuously monitored for broken links.
Scheduled Backups: Regularly scheduled backups that fit your needs. We can store them on your server, to your own off-site location or on our own off-site cloud-based storage.
Security Monitoring/Malware Clean Up: World class security monitoring and malware attack cleanup. Stop attacks before they start, eliminate malicious code if they happen.
Free WordPress Migration: We are happy to migrate you for free during the setup process to a more suitable WordPress hosting environment (be sure to check out our Web Hosting plans!)
Basic WordPress Support*: One hour every month is included and you get access to our team of developers for website maintenance and support services to use for anything you need: installing a plugin, cleaning up CSS issues, configuring or styling a new plugin, etc.
Discounted Development Costs*: Since we’re already working with you, we offer a discounted retainer rate on additional website maintenance and support services with our team of WordPress developers at dDesign Studios, LLC, our founding company. Contact us for more information sales@shazazzle.com

*Any extra hours needed for any website changes or help will be charged at our preferred customer discounted hourly rate of $85/hour

answers to your most often asked questions

FAQs

Is there a contract?

No contract required, you can cancel at any time. We offer a 30 day money back guarantee too!

How can I pay?

Pay online with a credit card (VISA, Mastercard, AMEX, or Discover). Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

What’s your refund policy?

For the first 14 days, a 100% refund is given. After 14 days, refunds are prorated based on how much time is left in that month.

Can I change my plan?

We only offer one plan but you can cancel at anytime. We are available for any custom work you require on your websites at a discounted hourly rate of $85/hr for current customers.

What happens if an update breaks my site?

First of all we always do a backup before updating the software on your site. If an update breaks your site we’ll roll it back to a safe version of the site at no charge. We will inform you of the issue and attempt to find the root cause. If it’s related to any commercial or custom plugins you will need to contact the original developer or programmer who customized it for you. If that’s not possible, we can address the problem at our normal hourly rate of $100/hour or recommend an alternative plugin to fix the issue.

When should I submit a support ticket?

Submit a ticket when you notice any of the following:

Your site is suddenly not loading in a browser.
Your site pages appear to be defaced (the sign of a hack).
You’re seeing an error or warning message when viewing pages on your site.
Large parts of your site aren’t loading properly, like a sidebar.
You see user accounts (admin-level) you don’t recognize.
People who try to access your site or purchase something are seeing a warning.

Log into your account to submit a support ticket

Please be as descriptive about the problem as you can, you can even attach a screenshot if you think it’s helpful. And we’ll be in touch as quickly as possible.

What if my site gets hacked?

We’ll fix it. This may involve recovering from one of our backups, depending on what’s happened.